Your satisfaction is our top priority at Givy. If you're not happy with your gift, we're here to help you with a return through our partnered brands, following our specified guidelines. Please be aware that Givy reserves the right to decline returns that do not meet these criteria.
Givy respects each brand’s return policy, which may contain different details than the information below. When you purchase a gift, please make sure to read the brand’s specific return and exchange policy in the mobile app for accurate information.
A giftee has 5-7 days, depending on the gifter's credit card network (Visa, Mastercard, Amex, etc.), to choose how they want to receive the gift, either by pickup or delivery, and change options like color to their preference. If the gift is not opened within this period, the full purchase amount will be automatically refunded to the gifter.
Returned items must remain unopened, unused, and in original packaging and condition. Each brand has a different return window, and you can find it in the mobile app. To initiate a return, email us at hello@givyapp.com with your order number and reason for return.
A giftee has an opportunity to change options like color when opening a gift. Once the gift is opened and shipped, Givy does not offer direct exchanges. If you’re not satisfied with your gift, please refer to the return policy.
If the item(s) are sent back without notifying us beforehand, we cannot issue a refund. Customers are responsible for the return shipping fee and the shipping costs of your original order, which are non-refundable. Some returns may be subject to a restocking fee, with the exception of eligible damaged or defective items.
Once we receive your item, we will inspect it and let you know whether your item is eligible for a refund. If your return is approved, we will promptly issue a refund to the original method of payment. The refund process usually takes 5 to 10 business days, but our payment provider might take longer for reasons out of our control.
Please review your item upon delivery and contact us at hello@givyapp.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
When the package is lost, damaged, or stolen, please file a claim with the mail carrier. If the mail carrier requires supporting documents, please do not hesitate to reach out to us at hello@givyapp.com for assistance.
If the gift is opened but hasn't been shipped yet, you may still be able to cancel the order. To do so, please email us promptly at hello@givyapp.com with the subject line "Cancel Order." Be sure to include your order number and the reason for cancellation. While we'll make every effort to accommodate your request, please note that cancellations are not guaranteed.
If the gift has already been shipped, please wait until you receive it and then initiate the return process.
A giftee needs to pick up the gift within the pickup window. Each brand has a different pickup window, and you can find it in the mobile app. If the gift is not picked up within this timeframe, the order will be canceled, and the gifter will receive a refund of 95% of the total purchase amount, with the remaining 5% deducted as a restocking fee.
Pickup gifts are final sales and cannot be returned.
For gifts picked up in-store, some brands may accept exchanges in store at their discretion. Please contact the store directly where you picked up your gift for more details.
Feel free to reach out to us at hello@givyapp.com for any further inquiries not addressed on this page. We're dedicated to ensuring your experience with Givy is seamless and enjoyable.